Disconnect by Member Request: If you wish to have a service disconnected, you may request that by letter, phone, in person, or online through our website. Typically, we will disconnect a service the same day or the following day it is requested. However, you remain responsible for electricity used at the service until it is disconnected.
Other Reasons For Disconnects: The cooperative may disconnect service after proper notification for any of the following reasons:
- Failure to pay a delinquent bill
- Failure to comply with any payment agreements
- Failure to post a deposit
- Misrepresentation of your identity or facts to obtain service
- Unauthorized or fraudulent use of service
- Refusal to grant access to cooperative property
- Violation of service rules
- Violation of laws through use of service
- Abandonment of premises served
- Injury or threats to employees, their families, or cooperative property
Disconnect Notice: Before service is disconnected, we will first try to eliminate the reason for disconnection. We will give you at least a 5-day written notice (8 days if mailed) of the reasons for disconnection. This notice may be delivered to you personally, by email or text, left in a conspicuous place on your premises, or mailed.
Time of Disconnects: (Other than by member request)
- Date specified on notice between 8 a.m. and 3:30 p.m., except weekends and holidays.
- Cannot disconnect when the temperature is forecast to be 32 degrees or below.
- You may pay your delinquent bill at any time prior to actual disconnection.
Reconnects
- If disconnect was by member request, reconnect is handled the same as a first time service.
- Otherwise, reconnects will be made when reasons for disconnection have been eliminated.
- Reconnect will be given precedence if the cooperative was at fault. If the member was at fault, reconnects shall be made during normal course of the workload.
- Cooperative may refuse to reconnect unless ordered by the PSC if disconnect was for unlawful or fraudulent reasons.
- Cooperative may require reasonable payment for the estimated service in case of fraudulent use.
- A reconnect fee of $40 ($100 after hours) will be charged if disconnect was the fault of the member.
- A returned check fee of $25 will be charged if a check is returned for any reason other than a bank error.
- If a member provides us with the wrong account number or meter number for disconnection, the member will be charged a reconnect fee of $40 during regular business hours or $100 after hours.