If you have Prepay Program service this should not be the first thing you do.
Check your balance:
First check your account balance with SmartHub.
If your balance is zero, then the power can be restored by adding funds to your account.
You will need to pay any past due amount at that point plus a minimum $20 to load your account in the positive in order for your service to be reconnected.
If you still have funds:
You may be experiencing a power outage.
First check your service panel breakers, especially the main breaker, and make certain they all are in the closed or “on” position/s.
If all breakers are on:
You will need to call our 24 hour, 7 day a week, 365 days a year dispatch service at (501) 745-2493.
The service can remain off for a maximum of 5 business days before the account is closed. At the end of the 5 business days then the membership is considered canceled and the Membership Fee is applied to any outstanding balance amount due.
After any past due amount is paid, the remaining amount is returned to the member. The service availability fee continues to be applied to the account during this 5 day period, regardless if the power is on or off.
If the service is reconnected within 5 business days, the service will be reconnected upon receipt of payment for the outstanding balance plus a minimum $20 to be credited towards future energy use. Service reconnects occur 24 hours a day, 7 days a week.
After the bill is calculated, if the Prepay Program balance falls below $0 on a business day, then the service is disconnected. This automated process occurs once a day at 10 a.m.
Yes, the Prepay Program is offered on a strictly voluntary basis upon election by any member receiving residential service and desiring to participate in the program.
Members enrolled in the Prepay Program may opt out at any time. The Prepay Program member who chooses to request the traditional billing services may be required to pay a security deposit depending on past payment history. Petit Jean Electric shall determine the deposit amount based upon Public Service Commission’s requirement.
When your account reaches a $0 balance, your service will be disconnected.
Petit Jean Electric will disconnect services with a $0 balance Monday through Friday, at 10 a.m.
Prepay Program accounts that fall below the $-0- balance over the weekend or on a Holiday recognized by Petit Jean Electric will be disconnected the next business day at 10 a.m., provided there is no payment made beforehand (before 10 a.m.).
In the event of disconnect, once the outstanding balance, plus $20 credit toward Prepay Program is made, the service will be automatically reconnected.
Prepay Program accounts will be disconnected year-round.
Once your account reaches a $0 balance, it is subject to immediate disconnection without notice.
If your balance reaches $0 and you do not purchase more power, the meter will be turned off.
The Service Availability Charge will continue to accumulate on the account for 5 business days and will be deducted from the next additional purchase payment.
If an account is disconnected for non-payment the service will be reconnected upon receipt of payment for the outstanding balance plus a minimum $20 to be credited towards future energy use.
Once a payment is made and processed, the power will be reconnected. However, please note that if an account is disconnected for non-payment and after 5 business days is still not paid the account will be made inactive and a $40 Reconnect Charge will be required to activate the inactive account.
This is your choice. That is the beauty of this program. It is entirely up to you. The Prepay Program members can put in as much or as little as they need or that fits into their budget.
Petit Jean Electric does require that customers have money in their account at all times. Members may purchase power anytime via the internet or by telephone and in person during normal business hours at Petit Jean Electric office locations in Clinton or Marshall.
In person at Petit Jean’s Office locations during normal business hours.
Members may pay with check, credit/debit card, cash, or money order.
Members participating in the Prepay Program are not eligible for payment arrangements, Electronic Funds Transfer (EFT), or Levelized/Budget Billing programs.
