At Petit Jean Electric Cooperative, every member has a voice not only through voting in the 
Board of Directors election, but also by sharing feedback that helps shape the future of the cooperative.
Included with this year's Board of Directors election ballot was a brief member satisfaction survey. We want to thank everyone who took a few extra minutes to complete it. Your responses provide valuable insight into what we're doing well and where we should continue focusing our efforts.
Members Continue to Value Reliable Service
One of the strongest survey results centered on reliability.
When asked whether "Reliability of service in my area meets or exceeds my expectations," nearly 95% of respondents rated the cooperative a 4 or 5 on a five-point scale. More than 75% selected the highest possible rating.
These results reflect the cooperative's continued investment in maintaining and strengthening the electric system to provide reliable service for our members.
Members Are Focused on Energy Efficiency
Members also demonstrated a strong commitment to using electricity wisely.
Nearly 93% of respondents rated themselves a 4 or 5 when asked whether they remain aware of energy efficiency best practices and try to use electricity responsibly.
Petit Jean Electric will continue providing energy-saving resources, educational information, free energy audits, and SmartHub tools to help members manage their electric use.
Overall Satisfaction Is Strong
When asked to rate their overall satisfaction with Petit Jean Electric, more than 86% of respondents selected a 4 or 5, with approximately 61% giving the cooperative the highest possible rating.
These results are a reflection of the dedication of our employees, leadership, and Board of Directors, who work every day to provide safe, reliable, and affordable electric service.
Balancing Reliability and Affordability
The survey also asked members whether they would rather save a few dollars on their electric bill than have the cooperative continue investing in reliability.
Responses were spread across the scale, showing members value both affordable electric service and a dependable electric system. That feedback is important as the cooperative works to balance responsible rates with continued investments that strengthen the system and reduce outages.
Thank You for Sharing Your Voice
This year's Board of Directors election had 24% member participation, the highest voter turnout in more than 10 years. In addition to casting their ballots, hundreds of members also completed the satisfaction survey, giving the cooperative valuable feedback to help guide future decisions.
As a member-owned cooperative, listening to our members is one of our highest priorities. Your input helps us improve communication, evaluate our services, and continue investing in the things that matter most to you.
Thank you for participating in both the election and the survey. Your voice helps shape the future of Petit Jean Electric, and we appreciate the trust you place in your cooperative every day.
By Angie Hutchins, Communications