Customer Knowledge
- Arkansas 811 (one-call) is required to locate our underground lines
- Non-pay disconnect fee of $40 applied during business hours; $150 after hours and weekends
- Bills are due the 14th; disconnects are approximately 10 days after the due date
- We do not accept payment arrangements
Educational Videos
Frequently Asked Questions
General
We have decided to move forward with expanding fiber communications throughout our entire region of service in an effort to increase connectivity in the field.
Yes, it will be unlimited data. You can stream with it.
No. TV service is not available at this time.
Yes. Fiber technology allows for VoIP (voice over internet protocol) phone service. You can choose to sign up for this service separately.
View the Petit Jean Fiber Service Agreement (PDF).
Streaming
To have an enjoyable streaming experience in your home you’ll need 3 things: a quality internet connection with fast download and upload speeds, a streaming device, and accounts with a streaming service(s).
Streaming devices can include an Amazon Fire TV Stick, Apple TV, or Roku Streaming Stick that is connected to your TV and Wi-Fi. Streaming devices include a universal remote control to sync with your TV. You can also use a Smart TV, tablet, laptop, or smartphone that is connected to your Wi-Fi network.
The best part about streaming video is that you can select services that have the shows you want. These services have improved a lot over the years and many offer local programming, playback options, DVR, content that is available on demand, original shows and more. Whether you are attached to a certain show or want to stay within a budget, there are services like MyBundle.TV that can help you find the best services to meet your needs.
Access MyBundleTV’s suite of free tools that can help determine which streaming services may be right for you.
If you have a Smart TV, you will most likely be able to add the streaming service apps directly to your TV. If you don’t have a Smart TV, a streaming device will be the bridge between your Internet connection and TV. These devices offer affordable options and are simple to use. Popular options include: Amazon Fire Cube, Amazon Fire Stick 4K, Roku Streaming Stick, Google Chromecast Ultra, and Apple TV 4K.
Some streaming services now offer local programming, like YouTubeTV and CBS All Access. An HD antenna is a non-streaming service-related option to catch off-air signals. These can easily be purchased from an electronics store and are typically under $40.
Our team enjoys showing customers how technology can work for them. If you have an issue setting up your streaming services or devices, we may have resources that can help. Give us a call or email us for assistance.
No worries – we get it! Our team has been in contact with DIRECTV & IV Support. If you are interested in exploring a TV solution more like DIRECTV, there are multiple options to choose from. IV Support is an authorized retailer of DIRECTV, who has a dedicated team ready to speak with you if you choose to reach out and explore DIRECTV’s video solutions.
DIRECTV’s offerings now include more than only satellite – TV solutions are also available. To learn more about DIRECTV’s offerings, please call IV Support at (501) 294-1234.