Pay Your Bill
Rate Schedules, an explanation of how to calculate the amount of the bill, and explanations of Power Cost Adjustments are available and will be mailed upon request. This utility is regulated by the Public Service Commission of Arkansas, PO Box 400, 1000 Center St, Little Rock, AR 72203. Phone 501-682-1718 or 1-800-482-1164.
QUESTIONS ABOUT YOUR BILL
If you have a question, any problem with billing or service, or for a delayed payment agreement, you may contact PETIT JEAN ELECTRIC COOPERATIVE, CORP., PO Box 37, Clinton, AR 72031 or your local office if it is more convenient for you. Local office information is shown above.
ENERGY EFFICIENCY AND CONSERVATION ASSISTANCE
PETIT JEAN ELECTRIC will, upon request, provide the information and assistance necessary for you to evaluate energy consumption and conservation. To help you make the most efficient use of your electric service, energy information and brochures are available at each of our offices. The brochures provide information on major appliances, insulation, heating and air conditioning, and give suggestions to help you use electricity more efficiently. You may obtain information and brochures by calling your local office. Also, you may check our website for energy saving resources, including a free Home Energy Suite and a Home Energy Calculator. The Cooperative also provides free onsite energy audits. You may schedule an energy audit by calling our main office in Clinton.
PAYING YOUR BILL
There are a number of ways to pay your bill:
Computer "SmartHub Recurring Payment" – If you want to see your usage history, pay history, register for notifications, etc., and sign up for recurring payments with a credit/debit card or e-payment from your bank (checking or savings account), then visit our website at www.pjecc.com and click on "SmartHub." After registering and logging on to "SmartHub" with your secure ID and password you can sign up for recurring payments. The payments will draft around the 10th of each month. There is no Convenience Fee charge for recurring payments.
Computer "SmartHub Pay Now" – If all you want to do is quickly pay your electric bill you can simply visit our website at www.pjecc.com and pay with a credit/debit card or e-payment from your bank (checking or savings account). Simply click on the "Pay Now" button, enter your credit/debit card or bank account information, and pay your bill. "Pay Now" payments are posted to your account the next business day. "Pay Now" payments have a $3.95 Convenience Fee Charge. A single "Pay Now" payment can be made for a maximum payment of $500.00.
Telephone – You may call our toll-free number 1-888-480-9711 and pay with a credit/debit card or e-payment from your bank (checking or savings account). Simply dial the toll-free number, enter your credit/debit card or bank account information, and pay your bill. Telephone payments are posted to your account the next business day and have a $3.95 Convenience Fee charge. A single telephone payment can be made for a maximum payment of $500.00.
Automatic Bank Draft – Your payment is drafted from your checking/savings account around the 10th of each month. You will need to contact our office to setup this service.
Mail – Mail payment and bottom portion of the bill statement. You are responsible to allow time for payment to be received by the due date. Please write your account number/s on the check or money order. It is not advisable to put cash payments in the mail.
Person – Payment can be made in person at either the Clinton or Marshall Offices
Kiosk – You may pay with a credit/debit car or e-payment from your bank (checking or savings account) through the Touch-Screen Kiosk available in the lobbies of the Clinton Office or Marshall Office. Kiosk payments are posted automatically in near real-time to your account and have a $3.95 Convenience Fee charge. A Single Kiosk payment can be made for a maximum payment of $500.00.
Drop Box – Check or Money order payment can be dropped into the drop boxes located at either the Clinton or Marshall Offices. Please do not put cash payments in the drop box.
Levelized Billing – Residential consumers who prefer to pay about the same amount each month rather than the exact amount of usage each month may apply for the Levelized Billing Plan. The details of the plan will be fully explained in writing when a member applies for the plan.
Sales Tax Exemption – A consumer whose household income does not exceed certain limits ($12,000.00) per year may qualify for exemption from Arkansas Sales Tax on the first 500 kilowatt hours of electricity used each month. The Low-Income Electricity Customer Sales Exemption is available and will be accepted at the cooperative's business offices in Clinton and Marshall.
DELINQUENT RECONNECT CHARGES AND SECURITY DEPOSIT INCREASES
Delinquent Reconnect Charges – In the event of a delinquent disconnect a member will be charges $40.00 for a reconnect during regular working hours and $100.00 of reconnect after regular working hours.
Security Deposit Increases – According to the Arkansas Public Service Commission, your security deposit is subject to increase when an account is not paid by the regular due date (14th) two months in a row or three times in a twelve month period, and any time a bill is not paid by the close of business on the date stated on the most recent Shut Off Notice.