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Frequently Asked Questions (FAQs)

A New Way Forward 

We’re starting something new. 

From here forward, Petit Jean is committed to communicating more openly, more often, and more directly with the members we serve. This page is part of that shift. 

We’ve heard the frustration. We’ve seen the questions. And we know that restoring trust doesn’t happen through silence or spin. It happens through consistency, clarity, and ownership. 

We're listening. We're working. And we're committed to providing clear answers—without spin, without defensiveness, and without dismissing what members are experiencing. This is your cooperative. Here’s what we want you to know. 

Have a question that you would like answered? Submit it below. 

A member representative will respond to your inquiry within 48 hours, Monday through Friday, 9 a.m. to 4:30 p.m.

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